Privacy Policy
Last updated: Wednesday 12th August 2026
WeCleanCars ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we use it when you visit our website or book a service with us.
Who we are
WeCleanCars provides mobile car cleaning and valeting services in Birmingham and surrounding areas.
Contact: willsutton@wecleancars.uk
What information we collect
When you book a service, contact us, or use our website, we may collect:
Full name
Phone number
Email address
Postcode / address
Payment details (processed securely by Stripe — we do not store your card details)
Messages you send us via Instagram, Facebook, or our website
How we use your information
We use your information to:
Process and confirm your booking
Contact you about your appointment
Provide customer support
Improve our services
Send you marketing about our services, where you've agreed to this (you can opt out at any time)
How we collect information
Directly from you, when you book online or message us
Automatically, via cookies and tracking technologies when you visit our website (see Cookies section below)
Cookies and tracking
Our website uses cookies and similar technologies, including the Meta (Facebook) Pixel, to:
Understand how visitors use our site
Measure the effectiveness of our advertising
Show relevant ads to people who may be interested in our services
The Meta Pixel may share information about your visit with Meta (Facebook/Instagram) to help us and Meta improve ad targeting and measurement. You can control cookie preferences through your browser settings, and you can manage how Meta uses your data via your Facebook Ad Preferences.
Sharing your information
We do not sell your personal data. We may share your information with:
Stripe — to process payments securely
Meta (Facebook/Instagram) — for advertising and analytics purposes, via the Meta Pixel and Advanced Matching
Google — for maps and location services used in our booking process
Service providers who help us run our business (e.g. booking software providers), under confidentiality obligations
We do not share your information with third parties for their own marketing purposes.
How long we keep your information
We keep your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Booking and payment records are typically kept for 2 years for accounting purposes.
Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data
Object to or restrict how we use your data
Withdraw consent for marketing at any time
Complain to the Information Commissioner's Office (ICO) if you believe your data has been misused
To exercise any of these rights, contact us at willsutton@wecleancars.uk.
Data security
We take reasonable steps to protect your personal data against loss, misuse, or unauthorised access, including using secure, reputable third-party providers (such as Stripe for payments) rather than storing sensitive data ourselves.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.
Contact us
If you have any questions about this policy or how we handle your data, please contact us at:
Email: willsutton@wecleancars.uk